Terms & Conditions for SMS Two‑Factor Authentication (2FA)

 

  1. Introduction

These Terms & Conditions (“Terms”) govern the use of SMS‑based two‑factor authentication (“2FA Service”) provided by Paperclip Inc. (“we,” “us,” or “our”). By enabling SMS verification within Paperclip SIGN, SAFE, VCF, and/or Cmail applications (Paperclip application), you agree to these Terms. The 2FA Service is used solely to verify your identity when accessing your account within any or all of the designated applications.

 

  1. Program Description

When you enable SMS two‑factor authentication, you will receive text messages containing one‑time verification codes. These codes are required to complete login or security‑sensitive actions within the Paperclip application.

      • Message frequency: Messages are sent only when you attempt to log in or perform a protected action.
      • Message type: One‑time passcodes (OTP) and security alerts.
      • Cost: Message and data rates may apply depending on your mobile carrier.

 

  1. User Opt‑In

You opt in to the 2FA Service when you:

      • Enter your mobile number in Paperclip application administrative portal, and
      • Select the option to enable SMS‑based two‑factor authentication, and
      • Complete the initial verification code process.

By opting in, you authorize us to send SMS messages to the phone number you provided.

 

  1. User Opt‑Out

You may opt out of SMS‑based 2FA at any time by:

      • Disabling two‑factor authentication in your Paperclip application account settings, or
      • Updating your authentication method to a non‑SMS option (if available).

Once you opt out, you will no longer receive SMS verification codes.

 

  1. Support & Help

For assistance with the 2FA Service, contact:

helpdesk@paperclip.com

 

  1. Privacy & Data Use

We collect and store your mobile phone number solely for the purpose of delivering verification codes and securing your account.

We do not sell or share your phone number with third parties for marketing purposes.

For more information, review our Privacy Policy: Privacy Policy – Paperclip Data Management & Security

 

  1. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile network.

 

  1. User Responsibilities

You agree to:

      • Provide a valid mobile number that you own
      • Maintain control of your device
      • Notify us immediately if your number changes or your device is lost

You are responsible for securing your account credentials.

 

  1. Service Availability

We strive to maintain reliable SMS delivery, but we do not guarantee:

      • Message delivery speed
      • Message delivery in all geographic regions
      • Service availability during outages or carrier disruptions

 

  1. Changes to These Terms

We may update these Terms at any time. Continued use of the 2FA Service after changes are posted constitutes acceptance of the updated Terms.

 

  1. Contact Information

For questions about these Terms, contact:

Paperclip Inc.

helpdesk@paperclip.com

One University Plaza, Ste 518

Hackensack, NJ 07601